RETURNS AND REFUNDS

RETURN POLICY

If you are not completely satisfied with your Illuminova – we are offering you a 30-days guarantee on all purchases. Simply send the item(s) back to us for a full refund or replacement, less shipping & handling.

To initiate the return process, please contact our customer service team. Our agents are available on the phone Monday through Friday from 9am to 5pm EST. Additionally, you can email us as well 24 hours 7 days a week and we’ll get back to you as soon as possible.

Live Email Support: [email protected]

Or you may call us toll-free: 844-787-6555

To be eligible for a return and full refund, your item must be in the same condition that you received it. It must also be in the original packaging and sent back within 30 days of purchase. Returns beyond 30 days may be subject to a restocking fee.

To complete your return, we require that you include a note with the following information:

• Full Name
• Email address used to purchase your order
• Order Confirmation Number

REFUNDS

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5 – 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please note that it may take some time before your refund is officially posted on your credit card statement or in your bank account. This can be up to 5 – 7 business days. If you still have not received your refund after 7 business days, please contact us directly at [email protected]. We are here to help ensure a prompt and courteous refund. 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected] and send your item to our return address.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

RESTOCKING FEE

We reserve the right to charge a minimum of a 15% restocking fee to process your returns. By sending in a return you acknowledge our right to do so.